• Advising travel committees / preparing strategic plans
• Reviewing and critiquing organization's current travel-related agreements and services
• Refining policies and procedures to reduce costs and to improve compliance (including compliance to sponsored project policies)
• Identifying improvements in security and risk management
• Gaining support for recommendations from internal constituents and policy-makers
• Writing "Travel Manager" job descriptions
• Justifying (cost-benefit) Travel Manager positions
• Marketing travel program
• Designing travel program www-sites

Traveler & Planner Surveys & Focus Groups

• Designing www-based surveys / tabulating survey results
• Analyzing traveler and planner needs, preferences & change readiness
• Creating traveler and travel planner databases
• Benchmarking results w/ organizations of similar size and scope
• Conducting traveler and planner workshops & focus groups
• Conducting supplier workshops & focus groups

Cost-Benefit Analysis, Projections & Benchmarking

• Comparing in source vs. out source travel agency operations
• Comparing on-site vs. off site travel agency configurations
• Projecting cost-savings through supplier negotiations
• Projecting cost-savings through policy change
• Benchmarking cost-savings and program services with organizations of similar size and scope
  • Systematic scoring and evaluation
  • Bidders conferences and communications
• Writing and Negotiating Contracts

Expense Reporting & On-Line Booking Automation

• Refining procedures through process mapping and time- motion studies
• Scanning market for on-line booking and expense reporting applications
• Calculating break-even points for on-line booking and expense reporting purchases / licenses / developments
• Project-managing on-line booking and expense reporting application implementation (see examples USC, NSU, and UCLA)

Data Collection/Form of Payment Analysis

• Collecting and consolidating data from available sources (corporate cards, travel agencies, accounts payable, etc.)
• Formatting data to facilitate vendor negotiations
• Analyzing data and identifying cost-saving opportunities
• Providing solutions for central bill reconciliation
• Consolidating form-of-payment suppliers, centralizing data and maximizing rebates

Supplier Requests for Proposals, Selection & Contract Negotiation

• Writing Request for Proposals (RFPs), including electronic RFPs
  • Travel Agency
  • Corporate Card
  • Airline
  • Rental Car
  • Hotel
  • On-Line Booking
  • Expense Reporting Applications
  • Parking and shuttles
• Facilitating Supplier Selection
  • Bidder's www site
  • "Review at a Glance" proposal summaries
  • Systematic scoring and evaluation
  • Bidders conferences and communications
• Writing and Negotiating Contracts